There are three main ways to increase Medicare STARS ratings. These include:
- Encouraging plan members to utilize their covered services: For patients who are healthy, this includes annual physical exams, vaccines, and preventative screenings. Patients with chronic diseases should maintain the proper frequency of visits and providers should share tips on how to manage the patient’s illness properly.
- Focus on the user experience: The STAR rating system is weighted towards the members’ experiences so be sure to add convenience where possible. Take advantage of mobile apps or an intuitive website for bill pay, appointment schedules, etc.
- Increase communication: The STAR rating system also takes into account customer service, which is why communication is key. Offer chat support, online FAQs, and even a 24-hour phone number to ensure members can always get access to the information they need when they need it.